The 5 steps everyone follows
Whether it is a 10-day Rome–Paris circuit booked months ahead or a coach breakdown at 2 a.m., the same five steps apply — only the speed changes.
1. Publish a request
The tour operator opens a request — planned tender or urgent replacement — and adds route, dates, passenger count, vehicle class and an offer deadline.
2. Instant broadcast
Registered bus companies in the relevant markets are notified instantly. Nobody has to chase quotes on WhatsApp or phone.
3. Operators submit offers
Bus companies reply with price, currency, vehicle details and availability. All offers stay private — only the buyer sees them.
4. Compare & award
The buyer reviews offers side by side — price, vehicle, ETA, rating — and awards one operator. The rest are auto-declined with one click.
5. Confirm & settle
The award records the agreed price and terms for both sides. Online payment and automatic invoicing arrive in a later release; today the two companies invoice each other directly.
Two sides, one platform
Tour operators publish and choose. Bus companies receive and bid. Both sides see only what is relevant to them.
For tour operators
You have a group. You need a coach.
- 1
Post a group in 3 minutes
Log in, choose Planned tender or Urgent replacement, fill route + dates + pax + vehicle class. No contracts to upload.
- 2
Let the market compete
Verified bus companies across Europe receive your request and reply with live offers. You sit back.
- 3
Review offers privately
Every offer is visible only to you. Compare price, vehicle, ETA, cancellation terms and operator rating in one view.
- 4
Award the best fit
Pick the operator that fits — not always the cheapest. The winner is confirmed instantly; others are notified politely.
- 5
Confirm the booking
The agreed price, deposit and terms are recorded with the award. Payment and invoicing are handled directly between the companies until online payment ships.
For bus companies
You have coaches. You want bookings.
- 1
Get matched requests
When a tender or emergency lands in your markets, you are notified instantly — by email and in your dashboard.
- 2
Filter by your routes
See only the requests that match your coverage area, fleet and calendar. Skip the ones that don't fit — no bidding pressure.
- 3
Submit a competitive offer
Reply with your price, currency, vehicle and ETA. The buyer compares all offers and picks the best fit — clear terms matter as much as price.
- 4
Get awarded & confirmed
If your offer is selected, you are notified immediately and the job moves to your active bookings. No back-and-forth negotiation.
- 5
Clear terms, clear paperwork
The awarded price and terms are recorded on Global Coach, so invoicing between the companies is straightforward. Online payment is coming later.
Emergency track — minutes, not days
The same five steps, compressed for roadside breakdowns and last-minute changes.
Raise the alert
A coach breaks down. The operator opens an Urgent request with pickup, destination, pax and 'needed-by' time.
Live countdown
A countdown to the needed-by time is shown to every matched operator. Speed matters, but the buyer still chooses which offer to award.
Nearest operators reply
Distance-based alerting puts the request in front of operators who can actually reach the pickup point in time.
Award & dispatch
One click confirms the replacement. The operator gets the job sheet; the stranded group is on its way.
Planned tender vs. emergency replacement
Two request types, one workflow. Here is how they differ in practice.
| Aspect | Planned tour tender | Emergency replacement |
|---|---|---|
| Timeline | Days to weeks ahead | Minutes to a few hours |
| Who sees it | Operators matching the route & dates | Nearest operators who can reach the pickup |
| Typical offers | 3–8 competitive bids | 1–3 fast bids |
| Deadline | Offer deadline set by buyer | Live countdown to 'needed-by' time |
| Award criteria | Best price / vehicle / rating fit | First viable vehicle that can arrive in time |
| Payment | Deposit or full, settled on platform | Confirmed on platform, settled after dispatch |
Why this beats WhatsApp & phone trees
Verified operators only
Every company is document-checked before it can bid. No mystery sub-contractors on the day.
Private, comparable offers
All offers in one view, private to you. No price leakage, no playing operators against each other by hand.
Speed on emergencies
Distance-based alerting + live countdown means the right coach is found in minutes, not hours.
Paperwork in order
Agreed price, terms and award records are stored for both sides, ready for invoicing.
Full audit trail
Every request, offer and award is logged. You can prove who said what and when.
One place, not ten chats
Stop juggling WhatsApp groups, emails and missed calls. Everything lives in your dashboard.
Frequently asked questions
Do I pay anything to post a request?
No. Posting tenders and emergency requests is free for tour operators. Global Coach earns a service fee only when a job is awarded through the platform.
How are bus companies verified?
Every company submits registration, fleet and insurance details. Our team verifies documents and marks the profile as Verified before it can receive requests. You can filter offers to Verified operators only.
Can operators see each other's offers?
No. Offers are private to the buyer only. Operators never see competing prices, which keeps the market fair and prices honest.
How fast is the emergency flow?
Urgent requests are broadcast instantly to matched operators with a live countdown. In practice the first offers land within minutes, and the buyer awards the one that fits best.
What vehicle types are supported?
From 8-seat vans and minibuses up to 55-seat coaches, large coaches and double-deckers. You specify the class in each request and operators reply with the exact vehicle.
Which regions does the network cover?
The platform operates across Europe, with the densest network in and around Paris, London, Berlin, Milan, Rome, Madrid and Vienna — where most tenders and emergencies are resolved fastest.
How does payment work?
Online payment and automatic invoicing are planned for a later release. Today the award records the agreed price and terms on the platform, and the two companies settle payment and invoicing directly.
Ready to try it with a real group?
Registration is free. Tour operators can post a tender today; bus companies can join the network and start receiving matched requests.