Last updated: August 2026
Controller and contact
Global Coach is the controller for the data described here. Our offices are in Paris, London and Sofia.
Privacy requests, including requests to our data protection contact, go to globalcoachub@gmail.com with the subject line 'GDPR request'.
Data we collect
- Account data: contact name, business email, phone, company name, country and city, account type.
- Company verification data: licence, insurance and fleet information you upload for verification.
- Platform activity: requests published, offers submitted, availability declarations, messages and support tickets.
- Technical data: IP address, device and browser information, and security logs.
Why we process it and on what legal basis
| Purpose | Legal basis | Notes |
|---|---|---|
| Running the marketplace, matching requests and offers | Performance of contract | Core service |
| Verifying companies, preventing fraud and abuse | Legitimate interest | Protects both sides of a deal |
| Invoicing and accounting records | Legal obligation | Retention set by tax law |
| Service emails and product updates | Legitimate interest | Opt-out in every email |
| Marketing emails to non-customers | Consent | Withdraw at any time |
| Security logging and incident investigation | Legitimate interest | Limited access |
Who sees your data
Company profile details, offers and availability listings are visible to other verified members as needed to do business. Verification documents are visible only to our review team.
We use service providers for hosting, database, email delivery, live chat and (once launched) payments. They act on our instructions under written data-processing terms and may not use your data for their own purposes.
International transfers
Data is hosted in the European Union. Where a provider processes data outside the EEA or the UK, the transfer relies on an adequacy decision or on the EU Standard Contractual Clauses together with the UK Addendum, plus technical measures such as encryption in transit and at rest.
Retention
| Data | Kept for |
|---|---|
| Account and company profile | Life of the account, then 12 months |
| Requests, offers and awarded jobs | 6 years for contractual evidence |
| Invoices and accounting records | Up to 10 years where tax law requires it |
| Verification documents | Until expiry or account closure |
| Support and chat messages | 24 months |
| Security and access logs | 12 months |
Your rights
Write to globalcoachub@gmail.com and we respond within one month. You may also complain to your national supervisory authority — for example the CNIL in France, the ICO in the United Kingdom or the CPDP in Bulgaria.
- Access a copy of your data and receive it in a portable format.
- Correct inaccurate details or complete incomplete records.
- Delete data we no longer need to keep for legal or contractual reasons.
- Object to processing based on legitimate interest, and restrict processing while a dispute is reviewed.
- Withdraw consent for marketing at any time, without affecting past processing.
Security
Access to production data is restricted to staff who need it, protected by role-based permissions and row-level database rules. Passwords are never stored in plain text and traffic is encrypted in transit. If a breach is likely to create a risk for you, we notify affected accounts and the competent authority within 72 hours of becoming aware.
Automated decisions
We do not make decisions with legal or similarly significant effects based purely on automated processing. Ranking and matching help you find offers faster; awarding an offer is always a human decision by the buying company.