Last updated: August 2026
1. Accounts
Accounts are for businesses only. You must provide accurate company details and keep licence and insurance information up to date. We may suspend accounts that publish false capacity, pricing or availability.
You are responsible for everything done under your account, including actions by your staff. Sharing one login across companies is not allowed.
2. Tenders and offers
A published request is an invitation to bid, not a booking. An offer submitted by a carrier is binding for the validity period stated in it. The buying company compares the offers it receives and awards the one it chooses — there is no automatic winner.
Once an operator awards an offer, a transport contract is formed directly between the two companies on the terms of that offer.
3. Emergency replacements
Emergency requests are broadcast to verified partners near the pickup point. Response times are indicative, not guaranteed. Carriers must only accept an emergency job if they can legally and safely reach the pickup point within the stated window, respecting driving and rest time rules.
4. Service levels we aim for
These are operational targets for our own service. They are not a guarantee that a suitable coach will be found for any given request.
| Situation | Target | If we miss it |
|---|---|---|
| Emergency request broadcast to partners | Under 2 minutes | Dispatcher contacts partners manually |
| Dispatcher review of an emergency with no offers | Within 15 minutes | Escalated to the on-call desk |
| Company verification review | 2 business days | Priority review on request |
| Support reply (email or live chat) | 1 business day | Ticket escalated |
| Platform availability | 99.5% monthly, excluding planned maintenance | Service fee credit on request |
5. Fees and payments
Registration and bidding are free. A success fee is charged to the carrier on jobs awarded through the platform. Optional priority plans are billed monthly and can be cancelled at any time.
Online payment is not yet available. Until it launches, the awarded price and terms are recorded on Global Coach and the two companies settle payment and invoicing directly. When online payment ships, deposits, invoices and payouts will follow the schedule shown at checkout.
Circumventing the platform — agreeing a job introduced on Global Coach outside it to avoid the fee — entitles us to invoice the fee that would have applied and to close the account.
6. Cancellations and no-shows
The cancellation conditions in the accepted offer apply between the companies. Where the offer is silent, the following defaults apply to planned tours.
- A carrier that cancels an awarded job must notify the buyer and the dispatcher immediately; we re-open the request as urgent at no extra platform cost to the buyer.
- Emergency jobs accepted and then abandoned are treated as a serious breach.
| Cancelled by the buyer | Default charge |
|---|---|
| More than 14 days before departure | No charge |
| 14 to 7 days before departure | 25% of the awarded price |
| 7 to 2 days before departure | 50% of the awarded price |
| Under 48 hours or no-show | 100% of the awarded price |
7. Conduct and sanctions
You can appeal any sanction by writing to globalcoachub@gmail.com within 14 days; a person not involved in the original decision reviews it.
| Breach | Consequence |
|---|---|
| Late cancellation or no-show | Warning, then loss of verified status |
| Repeated non-response after winning a job | Suspension from emergency broadcasts |
| False licence, insurance or fleet data | Immediate suspension and removal |
| Abusive behaviour or harassment in messages | Account closure |
| Scraping, reselling listings or circumventing fees | Account closure and invoicing of unpaid fees |
8. Liability
Global Coach provides the marketplace only. Execution of the transport, passenger safety, vehicle condition and regulatory compliance remain the sole responsibility of the carrier.
Our aggregate liability towards a member is limited to the platform fees that member paid us in the 12 months before the event, except where liability cannot be limited by law.
9. Term and closure
You may close your account at any time from your company profile. Open requests, live offers and awarded jobs must be settled first. We may end access with 30 days' notice, or immediately for a serious breach under section 7.
10. Changes to these terms
We announce material changes by email and in the panel at least 30 days before they apply. Continuing to use the platform after that date means you accept the new version.
11. Governing law and disputes
These terms are governed by French law and disputes fall to the competent courts of Paris, without prejudice to mandatory transport regulations applicable in the country of service. We ask both sides to attempt good-faith settlement through our dispute desk at globalcoachub@gmail.com before starting proceedings.