Last updated: August 2026
1. Accounts
Accounts are for businesses only. You must provide accurate company details and keep licence and insurance information up to date. We may suspend accounts that publish false capacity, pricing or availability.
2. Tenders and offers
A published request is an invitation to bid, not a booking. An offer submitted by a carrier is binding for the validity period stated in it. Once an operator awards an offer, a transport contract is formed directly between the two companies.
3. Emergency replacements
Emergency requests are broadcast to nearby verified partners. Response times are indicative, not guaranteed. Carriers must only accept an emergency job if they can legally and safely reach the pickup point within the stated window.
4. Fees and payments
Registration and bidding are free. A success fee is charged on awarded jobs settled through the platform, as shown on the pricing page. Optional priority plans are billed monthly and can be cancelled at any time.
Payments are processed by our payment provider. Deposits, invoices and payouts follow the schedule shown at checkout.
5. Cancellations and no-shows
Cancellation conditions agreed in the accepted offer apply. Repeated late cancellations or no-shows lead to loss of verified status and removal from the network.
6. Liability
Global Coach provides the marketplace only. Execution of the transport, passenger safety, vehicle condition and regulatory compliance remain the sole responsibility of the carrier.
7. Governing law
These terms are governed by the law of the publisher's place of establishment, without prejudice to mandatory consumer or transport regulations applicable in the country of service.